IT'S TIME TO LIVE UP TO YOUR POTENTIAL.

Join our crew at Windsor and get more out of what you put into your workday. We want you to thrive. Here, you’ll find more excitement, more experience, more fun, more flexibility, opportunity and more everything awesome. 

 

GROW FAST AND GO FAR WITH THE REST OF THE CREW AT WINDSOR.

Windsor is looking for a Part Time (15-20 hrs/week) IT Support Technician that is a positive team member who takes ownership for their work, exhibits the right attitude, and has a desire for constant improvement. The IT Technician position will be a foundational position in the IT group, supporting our systems and our most valued resource- our people. The right candidate will share Windsor’s core values, have relevant IT Support experience, and be fired up about delivering a World-Class Employee Experience. 

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OVERVIEW OF POSITION

Position Title: IT Support Technician

Reporting to: IT Manager

Location:  Ridgefield, WA

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What you'll bring:

• Must be team orientated, have a strong service orientation, and possess strong oral and written communication skills. 

• Ability to prioritize and multi-task effectively while working in a potentially fast-paced demanding environment. 

• Strong analytical and trouble-shooting skills. 

• Experience supporting 365 Office and Teams.  

• Knowledge/ Support of SharePoint online preferred.  

• Experience supporting users in a remote\help desk environment preferred. 
   

What you'll do: ​

• Demonstrate Windsor’s Core Values: The Right Attitude, Ownership, Constant Improvement 

• Respond to all incoming support tickets and emails, making sure to log them into the support software for tracking. 

• Troubleshooting of incidents and problems. 

• Identifying and documenting problem solution(s). 

• Perform Microsoft 365 admin tasks as assigned, such as creating, modifying, or deactivating user accounts. 

• Provide reliable and timely support for Windows desktops and laptops with Microsoft Office Products 

• Set up new hardware and software as necessary for new and existing users. 

• Support, maintain, troubleshoot printers, networking, and other peripheral equipment as required. 

• Provide outstanding customer service and a positive support experience by interfacing directly with clients on issues, communicating in a clear, concise manner. 

• Follow established processes and standards and identify, propose, and potentially create improvements, as necessary and approved. 

• Assist in developing technical documentation to improve training and service delivery. 

• Other duties as assigned to support a World Class Employee Experience. 

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Physical Requirements: ​​

• Prolonged periods of sitting at a desk and working on a computer. 

• Must be able to lift 15 pounds at times. 

• May be required to work on-call or long hours in case of network malfunction. 
   

READY FOR SOMETHING DIFFERENT?

This opportunity is for you, the entrepreneur who wants more opportunity and is looking for growth.

Windsor Engineers is an inspiring engineering company that provides opportunities for awesome people to do amazing things. We focus on People, Purpose, and Performance with the objective of providing a great Client Experience.

 

Windsor was formed in 2018 and with offices in Duluth, Minneapolis, and Ridgefield, WA. Windsor has 46 employees of diverse backgrounds and experiences.

 

Apply today, even if you are not sure you have the right experience. We hire attitude and aptitude and the ability and drive to provide that great client experience.